Discovery and Service Mapping for Jira Service Management
Incorporating Virima’s automated CMDB discovery and service mapping with Jira Service Management (JSM) provides Jira users with a comprehensive solution that enriches your CMDB and ITSM processes with detailed insights, all visually accessible through Virima Visual Impact Display (ViVID™).
Brands around the globe trust Virima as they manage and modernize their IT infrastructure
Robert Roberts,
Director of IT Operations and Support at Segra, formerly Lumos Networks
Benefits of Jira Service Management and Virima Integration
By integrating Virima with Jira Service Management, JSM users enjoy the full benefit of Virima’s innovative Service Mapping and ViVID experience. Service Mapping provides visual representations of business service dependencies such as infrastructure relationships, application-dependencies, network topologies, and system communications. ViVID completes the service maps with overlays of JSM records such as open incidents and recent or planned changes. ViVID significantly accelerates impact analysis for proposed changes and root cause identification of service disruptions.
Jira Service Mapping and the Virima Visual Impact Display
Unlock a seamless collaboration between teams using Jira Service Management & Virima!
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I don’t often use the word “team members” while referring to a vendor but the Virima team became an extension of our operations group and worked slavishly to meet our timing demands. When we onboarded Virima, we intentionally replicated many existing processes to save time in training our staff. This decision helped us save significant time and effort. Virima’s business rule engine was highly effective in that as it made it possible for us to configure the system for nearly every use case we could think of.
One of the things that we are truly happy about is the way in which the Virima team members have wholly invested in Segra’s growth since the beginning. Right from the start and through the implementation process, the Virima team ensured that they were with us every step of the way.
The integration offers the flexibility of scheduling Virima’s agentless IP-based scans, supplemented with over 140 extendable probes. Further discovery is conducted through API integrations with a broad range of hypervisor, cloud, container, orchestration, network, storage, and monitoring solutions.
Flexible Discovery options for Hybrid IT
The integration process with Jira Service Management is fully managed through Virima and JSM’s user-friendly interfaces. In just a few simple steps, your integration is done.
Code-Free Integration & Configuration
A CMDB Jira users can trust
With Virima’s flexible discovery and intelligent CMDB automation, Jira Service Management users take comfort in knowing that the information in the CMDB is accurate, allowing them to make informed decisions.
Autonomic Social Discovery
Virima’s Autonomic Social Discovery automates human intelligence gathering for a deeper understanding of your IT asset inventory. ASD can be leveraged to fill important knowledge gaps for things such as asset lifecycle status, ownership information, business criticality, policies and SLAs.
Jira Service Management and Virima Integration Highlights
- Rapid impact and root cause analysis with Jira service mapping and the Virima Visual Impact Display
- No-code integration
- Adaptable auto-discovery for hybrid IT environments
- Maintain up-to-date and precise CMDB
- Dynamic visualizations of hardware, application and service relationships, dependencies, and communications
- Enterprise-level functionality at a price point on par with JSM
- Maximize JSM’s potential to lower MTTR and increase MTBF
